TERMS & CONDITIONS
Visitors Aldeana on the Internet agree to comply with the following terms of use before booking any Culinary Experiences.
Aldeana shall have the right to amend the Terms of use of the System by publishing the relevant information/news through www.aldeanapr.com
The amendments enter into effect upon their publication through www.aldeanapr.com
1. DEFINITIONS AND INTERPRETATIONS
“Culinary Experiences” refers to the seats or other types of “Event” refers to the Aldeana Culinary Experiences, encompassing dining, entertainment, and any associated activities, which will be held at PR-172 KM 7.7, Cidra, 00739 in respect of which we have the right to sell you Culinary Experiences. Evidence (including electronic/online bookings) for our event sold by us to you. “Venue” means any facilities or locations of any nature where the event is being held [PR-172 KM 7.7, Cidra, 00739]. “We” means the organizer, Aldeana. “Us” and “Our” shall be ready accordingly. “You” means the Culinary Experiences and/or guest who booked or anybody who in our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.
2. CULINARY EXPERIENCES
2.1 All prices quoted are in DOLLARS ($) and are inclusive of taxes and service fees.
2.2 The Culinary Experiences is contingent upon availability and is governed by these terms and conditions. Prospective customers are advised to carefully review these terms and conditions before making a booking. Booking seats constitutes acceptance of these terms and conditions.
2.3 Upon payment for the Culinary Experiences (s), the System will send a confirmation to the email address provided by the Customer.
2.4 Customers are not permitted to arrange or decide on seat placements during the Culinary Experiences.
2.5 A valid Culinary Experiences (s) confirmation must be presented for entry into the event. Each Culinary Experiences is exclusively valid for the designated date, accommodating one person only.
2.6 Any use of the Aldeana System website, its contents, and data for unlawful activities or for the sale or resale of seat(s) is strictly prohibited without prior written consent. Violation of this provision may result in the imposition of a contractual penalty.
2.7 Once sold, Culinary Experiences(s) are non-refundable, non-amendable, and non-cancellable, except under circumstances outlined by Aldeana.
2.8 Aldeana will not be held responsible for lost, stolen, or destroyed Culinary Experiences(s) confirmations.
2.9 The Organizer exclusively assumes responsibility for Culinary Experiences purchased from its authorized sales points.
2.10 Ownership or possession of a Culinary Experiences confirmation does not grant any rights, implied or otherwise, to use, alter, copy, or engage with any symbols, trademarks, logos, and/or intellectual property featured on the Culinary Experiences confirmation.
2.11 Any Culinary Experiences confirmations obtained in violation of these terms and conditions shall be deemed void, and all associated rights conferred or evidenced by such seat(s) will be nullified. Individuals attempting to utilize void Culinary Experiences for entry to our event may be treated as trespassers and could be subject to ejection and legal action. Void Culinary Experiences are non-refundable.
2.12 By engaging in any action on the System’s site, the Customer affirms:
2.12.1 All prices quoted are in DOLLARS ($) and not include taxes & service charge.
2.12.2 They represent a legal entity whose authorized representative possesses all necessary powers to use the System services in the entity’s name and assume any associated obligations.
2.12.3 They fully comprehend and adhere to all the Terms of Use outlined by the system.
3. PRICE & PAYMENT
3.1 The price of the Culinary Experiences (s) is determined at the time we accept your order.
3.2 Please note that additional credit/debit card or banking fees may be applicable under specific circumstances. Comprehensive details will be provided during the payment process.
3.3 For transactions conducted through credit/debit cards, you can trace the payment transaction on your credit card statement under the designated name.
3.4 Discount or promotion codes are not valid in conjunction with other ongoing promotions, discounts, vouchers, or privilege cards.
4. CHANGE TO EVENT
The Organizer will make reasonable efforts to notify attendees of any changes to the event schedule promptly. Notifications may be communicated through the Aldeana System website, email, or other appropriate means. It is the responsibility of attendees to stay informed about any updates or modifications to the event schedule. The Organizer shall not be held liable for any inconvenience or loss incurred due to the failure of attendees to receive or acknowledge such notifications.
5. LIABILITY
5.1 Aldeana shall not be held liable for any costs incurred by customers related to travel, accommodation, or other services in the event of a delay, cancellation, or postponement. Decisions to postpone or delay events are not under the Organizer’s control; therefore, Aldeana is not liable and will not offer compensation or refunds for any costs incurred by customers.
5.2 In the event of a cancellation by the Organizer, a full refund will be provided, limited to the fee of the Culinary Experiences only. It is important to note that other costs incurred by the customer, including travel or accommodation expenses, will not be eligible for reimbursement. Customers are encouraged to consider this policy when making travel arrangements in connection with Aldeana events.
5.3 Aldeana disclaims any responsibility for consequential losses or damages, whether direct or indirect, arising from event changes, cancellations, or postponements. This includes, but is not limited to, financial losses, missed connections, or other related expenses not covered by the Culinary Experiences fee refund.
6. CANCELED OR RESCHEDULED OF EVENT
6.1 Attendees are responsible for verifying whether the event has been canceled or rescheduled and staying informed about the new date and time for any rescheduled event. Aldeana will make reasonable efforts to communicate changes to attendees.
6.2 In the event of a canceled event, the Organizer will make its best efforts to notify attendees promptly. A full refund will be provided for the canceled event, limited to the fee of the Culinary Experiences only.
7. CONDITIONS OF ADMISSION
7.2 Punctuality is of utmost importance for a seamless Aldeana experience. Attendees are strongly encouraged to arrive promptly at the scheduled time for their package. In the event of a delay, resulting in the automatic cancellation of seats with regrettably no refund.
7.3 Attendees are expected to dress appropriately.
7.5 The Organizer retains the right to refuse admission to the venue under reasonable circumstances, including concerns related to health and safety. Additionally, the Organizer may request attendees to leave the venue at any time based on reasonable grounds, taking necessary actions to enforce this right and ensure a secure and enjoyable experience for all.
7.6 As illustrative instances, the Organizer reserves the right to remove any individual who:
7.6.1 Behaves in a manner that, in the reasonable opinion of the Organizer, has or is likely to affect the enjoyment of other customers.
7.6.2 Uses threatening, abusive, or insulting words or behavior, or in any way provokes actions that may disturb the peace of the Organizer and fellow customers.
7.6.3 In the reasonable opinion of the Organizer, is under the influence of alcohol or drugs.
7.7 All attendees must adhere to the instructions and directions provided by the Organizer, staff, and stewards on duty. Refunds will not be issued to those denied entry due to their behavior, as indicated in the examples above.
7.14 For any inquiries or concerns about our Privacy Policy, your data, or the Terms and Conditions for using the System, please don’t hesitate to contact us via email at [email protected]. We are here to address your questions and provide the necessary assistance.
8. RESTRICTIONS AND PROHIBITIONS
8.1 The Organizer will not be held liable for any loss, theft, or damage items.
8.4 The following are not permitted within any venue:
8.4.2 Your own food and drink (unless permitted by the Organizer)
8.4.3 Bottles, cans, or glass containers
8.4.4 Any item that may be interpreted as a potential weapon, including sharp or pointed objects (e.g., knives)
8.4.5 Illegal substances
8.5 The Organizer reserves the right to inspect bags, clothing, or other items for compliance with the restrictions outlined. Any refusal to comply with such inspections may result in denial of entry or expulsion from the event venue.
8.6 Attendees are strictly prohibited from engaging in any disruptive or offensive behavior, including but not limited to harassment, violence, or any activity that may disturb the peace and enjoyment of the event by others.
8.7 The Organizer reserves the right to deny entry or remove any person from the venue who violates these restrictions and prohibitions or engages in behavior deemed inappropriate by the Organizer.
9. WEATHER CONDITIONS
In the event of conditions considered unsafe, the Organizer has the full rights to cancel any Culinary Experiences session. The conditions leading to cancellation may include
9.3 Power failure by the venue provider
9.4 Flooding, hurricane, earthquake, or any force majeure at the venue
9.5 Any politically motivated restriction/strike/curfew at the venue or its surroundings.
Full refunds will be provided for the booked seat(s) in the case of a canceled dining session, limited to the fee of the Culinary Experiences only.
10. REFUNDS
10.1 Once issued, Culinary Experiences (s) booked are non-refundable, non-exchangeable, and cannot be canceled except in the case of a cancellation by the Organizer
10.2 In the event of an Organizer-initiated cancellation, the following procedures will be implemented for online credit or debit card bookings: We will collaborate with the respective card’s banks to automatically refund the amount to your account. This process typically takes approximately 14 working days after the event.
10.3 If the event is postponed, booked Culinary Experiences(s) for the original date will remain valid for the rescheduled date unless otherwise notified. You have the option to seek a refund for the value of the booked seat(s) for a postponed event through the following process: a) A refund form will be uploaded on our website. You need to complete this form, attach proof of booking, and submit it to us via email ([email protected]) or to our relevant office address.
10.4 Please note that the refund process requires a minimum of 14 working days from the date of receiving your refund application form.
Customers are encouraged to review the terms and conditions carefully before making a booking. The Organizer reserves the right to modify or update these policies, and any such changes will be communicated through our official channels. It is the responsibility of customers to stay informed about any updates to the refund process or other relevant terms. For any inquiries or concerns regarding refunds or the terms and conditions, customers can contact us at [email protected] for prompt assistance.
WAIVER AND RELEASE OF LIABILITY FORM I
The Organizer reserves the right to postpone, delay, or cancel Aldeana events due to weather conditions or other related or non-related matters.
The undersigned (hereinafter referred to as “The Indemnitee”), fully acknowledge and agree that this waiver and assumption of risks agreement is intentionally broad and inclusive, in accordance with the laws of Puerto Rico. In the event any part of this agreement is deemed invalid, I understand and accept that the remaining provisions shall continue to be legally effective.
Welcome to Aldeana, an extraordinary experience that invites you to elevate your expectations, Culinary Experiencesl.
Contact us
PR-172 KM 7.7, Parcelas La Milagrosa | Cidra, Puerto Rico 00739
